The Customer Delivery team are responsible for ensuring the end-to-end delivery of business initiatives driven by both Mastercard and our customers across core and digital payment technologies.
Are you driven to deliver an exceptional experience for your customer in a complex and dynamically changing environment?
Have you lead a team of diverse skills and experience, including third party players?
Are you results oriented with a proper sense of urgency?
Researches problem requests and responds to inquiries on products and tools for internal and customers
Analyzes data from product delivery projects and reports on performance relative to success metrics
Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
May produce presentation materials, analytics and reports for customer or internal communications
Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks
Supports the product delivery process by contributing to the development of delivery process maps and by completing assigned tasks for the delivery process
Supports Customer Delivery teams, internal partners and key stakeholders to provide support in a market or region
All About You
Business experience or educational background in industries such as financial services, cards, payments, consumer products, consulting, or technology
Demonstrated ability to multi-task and prioritize multiple projects concurrently, while meeting deadlines
Demonstrates a some knowledge of MasterCard’s systems and operations
Demonstrates some knowledge of customers’ systems and the overall technology in the ecosystem in Banking industry and electronic processing
Ability to communicate with different functional areas
Works successfully and cooperatively in a team atmosphere
Uses insights drawn from data analytics to add value to a Customer servicing team
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.