End User Support Specialist
Baker Hughes Incorporated
Ecuador-Pichincha-QUITO
hace 18 días

Role Summary :

BHGE is looking for an End UserSupport Specialist to work at Quito, Ecuador.

Essential Responsibilities :

  • Provide Tier II technical support toend users
  • Must be able to multitask projects and support Work in ourService-Now system tickets assigned to queuesDetermine root cause by reviewing procedures and actions taken by user(s)
  • Execute installations and setups
  • Desktop Hardware and monitor issuesreported
  • Desktop Application and Softwareissues
  • Installation and troubleshooting forDesk Phone
  • Laptop Hardware issues
  • Smart Phone and Tablet issues
  • Third party software andnon-standard hardware issues
  • Mobile Device Support
  • Communicate and create / update RunBooks
  • Exemplify teamwork in a highlyvisible, fast paced environment
  • Qualifications / Requirements :

  • Minimum 4 to 5 years in acustomer-facing role
  • Microsoft Outlook Support Experience
  • Experience with network printers,and window servers
  • Creative problem solver
  • Detail oriented-strong writingskills
  • Works well under time constraints
  • Is able to communicate clearly, andin a professional manner consistently
  • Standard business hours arerequired, but some flexibility concerning on-call situations is needed.
  • High school degree required, collegedegree strongly preferred. May consider comparable certifications
  • Must possess Knowledge of allMicrosoft Products
  • Windows 10 Virtual Desktop Support aMUST
  • MAC OS X
  • Knowledge of Active Directory
  • Knowledge of Exchange
  • SCCM Knowledge a MUST o PreferredCertifications : MCP, MCSE
  • Desired Characteristics :

  • Experience working at a financialinstitution is helpful, but not required.
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