Customer Service Supervisor
Maersk Group
Guayaquil, Ecuador
hace 16 horas

We are looking for an energetic Ecuador Customer Service Supervisor to drive the commercial development and execution of the customer service strategy for Ecuador & lead the Customer Service Team to ensure and exceed delivery of business objective and targets.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with multiple stakeholders, giving you the opportunity to develop your professional skills in a global environment and play a vital part in the company ́s ambition to grow beyond ocean.

We offer

We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.

We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent Maersk Group Analytics Finance, BPM and Global Facility Simplification Operations Strategy Group Business Units MGA SOM Simplification OPS Strategy GBU

development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.

Global scope : every company, every country wants access to a competitive shipping, logistics and port system and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed.

Our vision is simple : Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chain.

Join us and play an important role on our team lifting global trade every day!

Key responsibilities

  • Actively monitors local Net Promoter Score (NPS) and drives local improvements / actions in order to offer industry leading customer experience together with team core deliverables.
  • Lead & drive transformation locally according to the overall company strategy.
  • Maintain & manage relationships with respective customer accounts
  • Ensure best practice sharing amongst the Customer Service Team
  • Manage cross-functional relationships & collaboration
  • Ensure succession plans are in place for key roles including own role
  • Coach direct reports for success and development.
  • Drive initiatives to generate growth in logistics and services
  • Develop solutions to match business and or process needs by addressing root cause
  • Manage & maintain a diverse, engaged and high performing local team
  • Drive the team’s optimal performance primarily through continuous improvement, training and project management
  • Deliver customer experience in line with the Maersk brand, customer value proposition and guiding principles.
  • We are looking for

  • 4+yearsof experiencein the shipping and logistics industry with customer service background, with proven success in a similar role.
  • You will have a passion of customer satisfaction and service excellence

  • 3+ years of experience managing teams with proven leadership skills with a good understanding of ocean, logistics and supply chain products, solutions and terminology, & able to translate customer needs into business opportunities
  • University degree in a related field
  • Experience in logistics and services beyond ocean products is a plus (CHB, Customs house brokerage, intermodal etc.)
  • Excellent communicator with high English fluency (both written & verbal) with the ability to interact & present to stakeholders at all levels
  • Highly adaptable with proven ability to work as a change agent with organizational and time management skills. You are able to multi-task, prioritize & plan work activities efficiently
  • Strong analytical skills, business acumen & commercial inquisitiveness
  • Excellent stakeholder management skills
  • Energetic, self-starterminded with a customer centric and proactive mindset
  • Proven ability to lead and implement process improvements
  • An excellent communicator who relates well to all kinds of people (both internal and external). You have the ability to build appropriate rapport, the use of diplomacy and tact to defuse high tension situations comfortably.
  • High sense of responsibility and be personally committed to and actively working towards continuously improving yourself & team
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