CX Engagement Specialist, Innovation Leader
Findasense
Quito, Pichincha, Ecuador
hace 7 días

Description

Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years.

Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities.

We seek for humble, talented, and ambitious people with strong can-do’ and start-up’ attitude.

MISSION

Our Community Manager will provide professional, courteous and fast support for customers, in contact with other departments to provide two-

way communication on consumer issues. Their capacity to develop strategies to build relations around a brand and generate interaction is key as well as their knowledge of the latest technologies and platforms that people use to express themselves.

ACCOUNTABILITIES

  • Coordinating, communicating & managing of consumers through all channels pro-actively.
  • Responding consumers & customers through social channels
  • Proceeding corporate community management tasks.
  • Coordinating & leading local markets through community managers
  • Managing of communities through all channels pro-actively & re-actively with coordination, via Operations Manager
  • Managing & ensuring of posting new content analyzing input data coming from listening team, analysts, response team & other channels
  • Following up opportunities supporting content team at local basis delivery of updated key words engagement rate is succeeded
  • Monitoring brands’ & corporate social media accounts & giving answers
  • Ensuring & monitoring that the processes are completed within the KPIs & SLAs
  • Providing awareness for issue, incident, crisis & opportunity management through community management.
  • Answering ad hoc questions of the community management team during their processes
  • Participate in recruitment processes in order to recruit new community management team
  • Contributing towards the quality & training processes
  • RTM event coverage
  • Requirements

  • BA or BS degree in marketing, communications, journalism, business administration or relevant subject.
  • Background in social media communication and marketing .
  • Good understanding of the social media dynamics and the communication, deep analysis of consumers behavior over social media and capable of acting accordingly or recommending courses of action.
  • Fluent Spanish and English
  • Exceptional communication and crisis management skills
  • Analytic and strategic thinking
  • Excellent verbal, written, reading, understanding and presentation skills
  • Innovation driven
  • Market Intelligence (Media consumption / behaviors )
  • Ability to understand consumer / customer needs
  • Efficiency.
  • Attention to detail.
  • Analytical skills.
  • Organization and planning.
  • Fast Learning.
  • Creativity and Innovation.
  • High Standards.
  • Communication Skills.
  • Teamwork.
  • Challenge willing.
  • Benefits

    As a Findasense employee, your annual compensation package will include :

  • 23 days paid holidays per year.
  • Health Insurance.
  • Flexible job schedule.
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