Customer Support Manager ( USD100K/year) - Remote Work
CrossOver
Ecuador, EC
hace 13 días
source : Multitrabajos

Customer Support Manager ( USD100K / year) - Remote Work

CrossOver Ver info de la empresa

Customer Support Managers at Crossover are excited about their mission to deliver world-class service and develop people at the same time.

Our Managers are experts in analyzing data to improve performance. These elite coaches are the driving force behind Crossover’s success.

Customer Support Managers are required to lead a remote team of level 1 and level 2 agents from all around the globe. To do so, you will utilize the data from our Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals.

You will be responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering stellar service to every customer.

You will also be an active part of Crossover’s growth by participating in hiring tournaments aim to find top talent for your teams.

To be a great candidate for the Customer Support Manager position, you must have the following skills / experience :

  • Have a university degree (BS, MS, or PhD) in either Computer Science, Computer Engineering, Mathematics, Physics or Information Technology
  • Have perfect spoken and written English
  • 2+ years of experience in a customer facing support position
  • 5+ years of experience in a hands on technical position such as Software Engineer, Network Engineer, L2+ Technical Support or System Administrator
  • 2+ years of experience managing a customer support team of 5 or more people
  • Strong leadership and coaching skills
  • Committed to self-development and the professional growth of others
  • A passion for creating work in a process-driven way and working with team members to continuously improve the process
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