SUPERVISOR DE ATENCION AL CLIENTE

WHAT YOU NEED :

FIRST DEGREE IN BUSINESS ADMINISTRATION OR INTERNATIONAL BUSINESS.

AT LEAST 6 MONTHS TO 1 YEAR OF EXPERIENCE IN CUSTOMERS SERVICE, WORKING WITH HIGH-PERFORMANCE TEAMS.

EMPATHETIC, AUTONOMOUS, PROACTIVE AND ORGANIZED PERSONALITY.

ABILITY TO WORK IN MULTIPLE PROJECTS WITH DEADLINES AND VARIABLE REQUIREMENTS.

EXCELLENT ORGANIZATION ABILITIES.

EFFICIENT COMMUNICATION AND INTERACTION WITH SHOPPERS AND CUSTOMERS.

EXCELLENT COMMUNICATION SKILLS.

MICROSOFT OFFICE BASIC SKILLS.

WORK PROACTIVELY WITH THE CUSTOMER SERVICE TEAM.

MANAGE LARGE AMOUNTS OF INCOMING CALLS.

PROACTIVITY

TARGET - BASED RESULTS

COMMUNICATION SKILLS

CREATIVITY & INNOVATION

EFFICIENCY

ORGANIZATION & PLANIFICATION

WHAT WILL YOU DO :

MANAGE INCOMING CALLS FOR REQUESTS, DOUBTS, COMMENTS AND COMPLAINT AND BE AGENTS BACKUP IF NECESSARY

ENSURE CUSTOMER SATISFACTION WITHIN THEIR SCHEDULE AND ORDER FULFILLMENT.

RESOLVE PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT.

USE MARKETING STRATEGIES TO BOOST CUSTOMER SATISFACTION.

COLLECT CUSTOMER INFORMATION AND ANALYZE ITS NEEDS FOR IMPROVEMENTS IN THE SERVICE AND THE APP.

MANAGE IN A PROPER WAY ALL DATA OF THE DASHBOARD AND CUSTOMER INFORMATION.

COORDINATE WITH THE TEAM MEMBERS ALL DELIVERIES, AND MANAGE CONFLICT RESOLUTION.

ABOUT US

TIPTI TIEMPO PARA TI (SPANISH TRANSLATION FOR TIME FOR YOU ) IS A GROCERIES & HOME ESSENTIALS ECOMMERCE WITH HOME DELIVERY.

THE TIPTI BUSINESS IS BASED IN OUR CUSTOMERS EXPERIENCE, ACCOMPLISHED BY OUR SPECIALIZED SHOPPER TEAM, THAT WILL FULFILL OUR COSTUMERS HOME NEEDS.