Senior Customer Project Manager
CNS Cloud and Network Services
Quito, Ecuador, Ecuador
hace 3 días

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Job Key Tasks & Responsibilities :

  • Manages customer programmed (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
  • Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM Nokia methodology actively applying appropriate best practices and lessons learned throughout the life of the project.
  • Monitors, controls and reports KPIs defined in customer contract.

  • Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
  • Assures consistency among project financial, product and service forecast activities monitoring and controlling that the project is delivered within the approved budget, profitability forecast, and planned scope.
  • Participates in pre-sales and sales process activities and seeks to define new opportunities to expand and renew contracts with the customer promoting new Change Requests.
  • Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
  • Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
  • Knowledge & Experience : Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organizational practice or expertise.

    Recognized expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and / or a graduate / postgraduate equivalent degree.

    Scope & Contribution : Individual Contributor : Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert.

    Increased awareness of and involvement outside of own subject area. Makes decisions about and prioritizes own work. Managerial / Supervisory : Clear managerial responsibilities for people.

    Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and / or oversees processes to meet customer needs.

    Responsible for analysis, design & development of policies, plans, programs. Communication : Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organization, which may include customers or vendors.

    Works to influence others to accept job function’s view / practices and agree / accept new concepts, practices, and approaches.

    Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organization.

    May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

  • Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
  • Contract might be defined as key project’ by BG / market.

  • Delivers the operational and project single / multiple BG / BUs scope to the customer.
  • Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM Nokia methodology.
  • Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
  • Assures consistency among project financial, product and service forecast activities.
  • Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
  • Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
  • Ensures project contract management process is initiated and executed.
  • Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
  • Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
  • Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
  • Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
  • Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
  • Actively applies appropriate best practices and lessons learned throughout the life of the project.
  • Monitors, controls and reports KPIs defined in customer contract.
  • Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
  • Conducts thorough risk management for all project risks and opportunities.
  • Seeks to define new opportunities to expand and renew contracts with the customer.
  • Leads the project team and may perform some line manager responsibilities.
  • Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned).
  • May act in Technical Project Manager assignment : Leads technical activities during execution and care phase. Acts as primary technical interface and first technical escalation point within the customer project*.
  • The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business.
  • Additional Information

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