Lead Agent, Ticket Sales - Ecuador UIO
American Airlines
Quito, P, EC
hace 6 días

Location : Mariscal Sucre Intl Apt(UIO-TRML)

Additional Locations : None

DESCRIPTION :

Supervisespassenger service personnel engaged in providing airport ticketcounter and terminal services, including : ticketing, flightinformation, making and adjusting reservations, assigning seats,checking baggage, ticketing lift and lost andfound.

  • Provides technical guidance in resolvingcustomer service and operational problems occurring during tour onduty; interprets company policy and procedures applicable toassigned functions;
  • responsible to management for coordination ofthe overall operations within an assigned functional area; conductsagent observations and associated activities;
  • administers localtraining programs; responsible for scheduling and manpowerutilization. Prepares customer correspondence, investigatesdiscrepancies and compiles statistical data for reports;
  • assistsmanagement in the completion of admin duties to include themaintenance of required departmental records; acts as companyrepresentative whenassigned.

    REQUIREMENTS :

  • Mustpossess High School Diploma; knowledge of company and tariffregulations, SABRE, ticketing, baggage checking experience;
  • must beable to handle stress; posses above average oral and writtencommunication skills; requires ability to work a variety of shiftsaccording to operational needs including night, morning and weekendshifts and rotation of days off.

  • Must be able to read, write,fluently speak English and the native language; above averageadministrative and analytical skills;
  • must demonstrate aboveaverage qualities of leadership, initiative andjudgment.

    Additional Locations : None

    RequisitionID : 28125

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