Quito OperationsField Staff Coordinator
G Adventures
Quito, Ecuador
hace 20 horas
source : Computrabajo

JOB TITLE Quito Operations Field Staff CoordinatorDEPARTMENT OperationsLOCATION Quito EcuadorAbout the roleReporting to the Regional Operations Manager, the Operations Coordinator serves the needs of G Adventures customers internal and external.

Duties will include working with suppliers and the Reservations team using efficient process and actioning any foreseeable problems.

You will also need to communicate clearly and efficiently with travelers. Support for the Regional Operations Manager to ensure accuracy of product and flow of operations.

This position will also partially report to the Peru CEO Manager with whom you will coordinate all efforts with regards to the Field Staff.

What youll be doingOperations Coordinator Duties Support the Global Sales and Brand teams in informationgathering and logistics related to travellers before arrival.

Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region. Support product review and new product development.

Organise all the pretour information needed by the travelers Welcome LettersWelcome Packages, checking Good to Go, boarding passes, reconfirmation of services in the case they can not be performed by the CEO or there is no CEO associated with the tour.

Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.

Coordinate with the Regional Operations Leadership team regarding last minute changes, and keep the CEOs and providers informed.

Through a deep knowledge of the region, assist the reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary.

Support the Customer Solutions team for ontour and posttour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.

Assist with validations to facilitate vendor reservations in coordination with the reservations team. This includes ontour and post tour changes where modifications to the system are needed so that invoices match the system when received.

Assessment and communication of cancellation fees to Base Camp Ops. Will generally require collaboration with the buying team and negotiation with suppliers.

In case of Emergency, you might be required to assist outside of regular work hours. To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activitiesField Staff Coordinator Duties Assist with all the Field Staff programs and initiatives.

Act as an ambassador and role model of the G Adventures core values. Assist in fostering a culture of Collaboration and Innovation through ongoing brainstorming and other sessions with CEOs Assist in preparing the information for quarterly CEO performance reviews.

Ensure CEOsField Staff are added to their Trip Channel and that all communication related to the trip is communicated through this way.

Responsible for preparing, management review, and uploading of the Field Staff schedule. Perform all administrative duties related to the onboarding of new and returning Field Staff creation of profile in systems, contract, First Aid Certificate, Background check.

Assist CEO Manager in the recruiting process. This can include reviewing applications, organizing interviews. Supporting finance with review and approval of tour expenses, taking on these duties where necessary.

Process Field Staff Payroll. Review and Approval of flights and accommodation in between trips for Field Staff as per Fiscal Year budget.

Assist and help reg Health and safety of travelers and tour staff. Assist in Field Staff related complaint resolution. Communicate efficiently with the Brands and the ops team on complaints to deliver appropriate solutionsDesired Skills and ExperienceMust Have Able to work on a Tuesday to Saturday work schedule Computer skills Highly proficient in English both written and spoken 3 years experience in the travel industry Familiarity with Regional Geography Excellent Customer Service and Listening Skills Problem SolvingComplaint Resolution Decision Making Skills Team Player, Flexible, Cooperative Approach Self Motivated and Goal orientated Excellent Attention to Detail, Well Organized Positive and Innovative Attitude Good time management skillsNice to Have Knowledge of G Adventures product in the region Experience of coordination with remote teams Vocational Qualification related to Travel TourismBusinessWe thank all interested candidates however only those chosen for an interview will be contacted.

QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RBolsa de trabajo Ecuador ofrecemos puesto de Quito OperationsField Staff Coordinator para el sector de Hostelería Turismo en la empresa G Adventures de Quito.

Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo.

Tipo de empleo Tiempo Completo.

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