Business Analytics Manager
Teledirect
00, PH
hace 1 día

We are looking for a BUSINESS ANALYTICS MANAGER to join our growing family. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here :

  • Above-industry average salary
  • Group life insurance starting on day one
  • HMO benefits on day one + 1 free dependent after 6 months
  • Monthly performance bonuses upon regularization
  • 15 Sick Leave credits with cash conversions
  • 15 Vacation Leave credits with carry over
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
  • What is your mission?

    As a Business Analytics Manager you will lead an analytics team, apply analytical expertise, and leverage on technological solutions to deliver value to internal and external stakeholders.

    You will also work on multiple initiatives simultaneously and translate data into digestible and actionable insights that improve our businesses.

    You are also required to perform these job functions :

  • Oversee and ensure proper and standardised data processes / workflow and reporting (including development and enhancement) for the project(s) across the region
  • Focus on insights and inject into processes, reporting and business presentations to result in measurable and trackable performance improvements
  • Robust stakeholder engagement and excellent communication with internal stakeholders (e.g. Operations, Workforce, QA, HR) and counterparts from the Client
  • Lead analysts to study business requirements, collate data, analyse / research, and translate results into effective presentations and recommendations to aid decision making in timely manner
  • Educate internal / external users appropriate use of analytics and business intelligence
  • Occasional travel may be required
  • 3 best things about the job :

    1. The prospect of honing your leadership and analytical skills in business intelligence and data science in a rapidly changing marketplace to remain competitive

    2. The opportunity to learn on multi-levels where you will work with cross-functional teams and stakeholders within a hugely vibrant work culture

    3. Be the person to take the extraordinary out of the ordinary and be the heart and soul of the team you represent

    Who are we looking for?

  • Candidate must possess at least a Bachelor's / College Degree in business analytics, computer science, information systems, or any related field
  • At least 3 years of relevant working experience
  • Strong acumen and leadership on analytical opportunities, needs and weaknesses
  • Excellent presentation skills, project management and change management
  • Experiences in solutions such as Tableau, Qlik, SPSS would be added advantage
  • Proficient in English and knowing Chinese / Mandarin would be added advantage
  • Who is TDCX?

    We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain.

    We specialize in perfecting our client's customer experience and elevating their sales.

    We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

    Our company has won over 200 contact center industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions.

    Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

    Job Segment : Data Analyst, Analytics, Manager, Information Systems, Computer Science, Data, Management, Technology

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