SL Ecuador Customer Service Agent
Apm Terminals
Guayaquil, EC
hace 2 días

Take full responsibility and end-to-end ownership of customer shipments.

  • Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
  • Keep close collaboration and joint efforts with sales to meet targets thru Ask for More.
  • Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders.
  • Engage in constructive issue resolution. This includes dealing with escalations and complaints.
  • Address root causes and seek continuous improvements constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
  • Willingness of going the extra mile for the customer.
  • Thinking out of the box and with focus on providing solutions.
  • Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success.
  • Actively work together with colleagues within and beyond functions and locations.
  • Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
  • Display accountability for customer satisfaction by owning and managing customer facing activities.
  • To seek additional opportunities in every interaction with our customers to offer them a complete service end to end.Generate sales leads regarding OCEAN or LNS products availableon each country.
  • Proactively make an onboarding for new customers to make customers feel comfortable with our digital platforms showing the benefits of working with us and identify any improvement area or need.
  • SL Ecuador Customer Service Agent

    SL Ecuador Customer Service Agent

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