Customer Service and Ceo Coordinator
G Adventures
Santa Cruz, Ecuador
hace 5 días
source : Mipleo

SNEAK PREVIEW The Customer Service & Ceo Coordinator is responsable for the entire passengers experience on the Galapagos tours in land and sea.

Must take lead in solving timely issues related to Customer Service regarding passengers, suppliers, Ceos (Tour leaders).

ROLE DESCRIPTION - Attend all customers requests and complains on tour and provide extra services such as transfers from / to Baltra airport and general travel information in Galapagos.

  • Incident management on tour : sick / hospitalized passenger assistance, insurance travel assistance (property lost), any accident assistance to any local authority and others through the Incident Report in the system involving the Galapagos Operations Manager, Regional Operations Manager and Incite department to upscale critical cases and
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