Job Description
The Field Support Engineer serves as a primary contact for Rockwell Automation’s customers. They are focused on improving customer relationships by resolving commercial and technical issues.
The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team.
Responsibilities :
Responsible for effectively providing services to support the installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
Evaluate and approve operational quality of system equipment. Serve as company liaison to the customer for multiple topics.
Participate in the establishment, measurement, and achievement of customer satisfaction metrics.
Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
Provide leadership for project engineering teams, contract employees, and project support personnel.
Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
Communicate with Rockwell Automation and customer management regarding project details.
Basic Qualifications :
Bachelor’s Degree in Engineering or Technology field; in lieu of degree, will consider an Associates of Science Degree in Engineering or Technology or equivalent technological training (e.
g. technological training received while serving in the military, or equivalent industry training), with 5+ years of directly related experience.
Ability to travel throughout the designated service area (typically travel is by company vehicle and most events are day trips, although some overnights are to be expected).
Preferred Qualifications :
Bachelor’s Degree, preferably in Manufacturing, Industrial Automation, Engineering, or Technology related field
5+ years of related experience
2+ years of experience in industrial automation, preferably in Automotive, Metals, Water / Wastewater industry, Pulp & Paper, Food & Beverage
Experience with :
PLC programming utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software
Studio5000, ControlLogix, CompactLogix
PowerFlex products and applications
Ethernet / IP, Stratix Switches
Servo / Motion control
Low Voltage PowerFlex Drives knowledge
Medium Voltage Drives knowledge
Experience with networks including EtherNet, ControlNet, and DeviceNet 
