Field Service Engineer
Rockwell Automation
hace 6 días

Job Description

The Field Support Engineer serves as a primary contact for Rockwell Automation’s customers. They are focused on improving customer relationships by resolving commercial and technical issues.

The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team.

Responsibilities :

  • Responsible for effectively providing services to support the installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
  • Evaluate and approve operational quality of system equipment. Serve as company liaison to the customer for multiple topics.
  • Participate in the establishment, measurement, and achievement of customer satisfaction metrics.
  • Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
  • Provide leadership for project engineering teams, contract employees, and project support personnel.
  • Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
  • Communicate with Rockwell Automation and customer management regarding project details.
  • Basic Qualifications :

  • Bachelor’s Degree in Engineering or Technology field; in lieu of degree, will consider an Associates of Science Degree in Engineering or Technology or equivalent technological training (e.
  • g. technological training received while serving in the military, or equivalent industry training), with 5+ years of directly related experience.

  • Ability to travel throughout the designated service area (typically travel is by company vehicle and most events are day trips, although some overnights are to be expected).
  • Preferred Qualifications :

  • Bachelor’s Degree, preferably in Manufacturing, Industrial Automation, Engineering, or Technology related field
  • 5+ years of related experience
  • 2+ years of experience in industrial automation, preferably in Automotive, Metals, Water / Wastewater industry, Pulp & Paper, Food & Beverage
  • Experience with :

  • PLC programming utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software
  • Studio5000, ControlLogix, CompactLogix
  • PowerFlex products and applications
  • Ethernet / IP, Stratix Switches
  • Servo / Motion control
  • Low Voltage PowerFlex Drives knowledge
  • Medium Voltage Drives knowledge
  • Experience with networks including EtherNet, ControlNet, and DeviceNet
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