Quito, Provincia de PichinchaWe are looking for professionals who want to work for a support team, unlike any other support organization.
We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.
L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills.
World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-
quality scores.To excel in this position you will need to : Have a degree (BS, MS, or PhD) in either Computer Science, Computer Engineering, Mathematics, Physics or Information TechnologyHave perfect spoken and written English+2 years as a front-
line agent supporting software products+5 years in a technical position such as Software Engineer, Network Engineer, L2+ Technical Support or System AdministratorBe able to document solutionsBe a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issuesEl contenido de este aviso es de propiedad del anunciante.
Los requisitos de la posición son definidos y administrados por el anunciante sin que Multitrabajos sea responsable por ello.