Quito, Provincia de PichinchaJoin Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-
looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-
scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem.
With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Netcracker Technology is looking to hire an experienced Technical Support Manager to join our growing company! The Technical Support Manager will be providing support to one of our largest customers in the LATAM region.
This role will be pivotal in our delivery of outstanding customer service and accountability to insure successful resolution of higher level incidents.
Participation in the support and maintenance sales cycles (meetings with customer management and support representatives, development of presentations, working on the requests for proposal, evaluation of the resources and costs for support services etc.
Line management of Support analysts teamExperience & Requirements Experience in Customer Support department minimum.work experience with WebLogic Application and Oracle DB.
Good spoken and written English & SpanishGood communication skillsStrong responsibility;Team leadership;Willingness and ability to travelKnowledge of SW development / implementation methodologyKnowledge in OSS / BSS solutionsAbility to read Java code and query Oracle DBEducation : Higher Technical education in Computer Science or related field