Customer Service Representative (Remote)
confidencial
Pichincha, Manabí, Ecuador
hace 4 días
source : Jobomas

For interested applicants, please apply via the company website : solutions.travel.rakuten / jobs / customer : success / customer : service : representativeActs as a front line of support for clients and suppliers and ensures concerns are properly attended to and resolved with urgency.

A successful customer service representative puts a high value on customer satisfaction and retention. They should be a clear communicator who convey enthusiasm while being knowledgeable, professional, and adaptable.

  • Location : Remote (Latin America). Compensation in line with local market rates.Duties : stylelist : style : disc; color : rgb(51, 51, 51);
  • font : size : 16px; font : style : normal; font : weight : 400; letter : spacing : normal; orphans : 2; text : indent : 0px;
  • text : transform : none; white : space : normal; widows : 2; word : spacing : 0px; background : color : rgb(255, 255, 255) : : Confirm hotel bookings and ensure the right hotel has been booked by the supplier : Monitor fresh desk tickets for incoming emails and issues : Attend to incoming calls for customer issues, coordinating between supplier and client : Submit daily customer service report on activities performed according to template : Any other ad hoc tasks assignedRequirementsAttributes : stylelist : style : disc;
  • color : rgb(51, 51, 51); font : size : 16px; font : style : normal; font : weight : 400; letter : spacing : normal; orphans : 2;
  • text : indent : 0px; text : transform : none; white : space : normal; widows : 2; word : spacing : 0px; background : color : rgb(255, 255, 255) : : Speaks fluent English and Spanish : 3 : 5 years experience in Customer Service Operations : Owns a laptop, has broadband connection, and noise : cancelling headphones : Has a conducive working environment with no disturbance : Familiarity with MS Word, Excel, and a quick learner when it comes to various applications and databases.

    All candidates will be trained on companys custom applications : Has to be able to work under pressure and hit target set during the shift : Preference will be given to candidates who can start immediately

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