Email Security Support Engineer
Check Point Software Technologies Ltd.
Quito, Ecuador
hace 4 días

Your Team

Please note that we are open to 100% remote.

We are looking for a Technical Support Engineer to join our Email Security Team - Avanan.

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement?

Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

Your Impact & Responsibilities

As a Technical Support Engineer , you will be a core team-member responsible for :

  • Track and triage customer support tickets
  • Interact with customers for analysis and resolution
  • Troubleshoot problems and identify solutions
  • Collaborate with our software engineers to help resolve problems
  • Maintain customer satisfaction while advocating quality in every aspect
  • Help drive the future of the product by collaborating with our engineering and product teams
  • Play a crucial role in incident management response
  • Your Knowledge & Skills

  • Experience in Python and Bash
  • Experience with querying using SQL
  • Experience in supporting SaaS-based products
  • Experience in working with a ticket / case management system (eg : Jira, Zendesk)
  • Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
  • Proficient at managing your own time and priorities and has a let’s get it done attitude
  • Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
  • Adept at working remotely
  • It would be great if you also have :

  • Experience of working with Linux
  • Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365
  • Knowledge of HTTP / S. SMTP, DNS, LDAP or similar protocols
  • Bachelor’s Degree in Computer Science or a related field a plus
  • Team player spirit!
  • Believe in learning new things every day.
  • Must be eligible to work in the US without sponsorship from an employer now or in the future.

    EOE M / F / Veterans / Disabled

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