Merchant Services Sales Advisor

Horizon Bank

Multi City, Indiana, US

hace 5 días

Job Overview

The Merchant Services Sales Advisor will provide expertise and a clear understanding of characteristics of high quality merchant service prospects in order to grow the portfolio of merchant net revenue.

The ideal candidate will maintain a high level of awareness and understanding of existing and new payment processing technologies as well as industry, bank and client changes and trends.

Follow all Horizon Bank activities for preparation of client onboarding, particularly including prohibited merchant list, the Elavon Sales Automation Tool (SAT), submission of required client financial statements in compliance with state and federal regulations, company policies and established Standard Operating Procedures (SOPs).

Principal Accountabilities

Accountable for completing the in-market processes for adding new Merchant Services / new Merchant relationships, training customers in the use of the complete span of Merchant Services requested by the client including Payment Insider for reporting and for the monthly statement.

Provide customer support through implementation and on an ongoing basis by leveraging the Elavon Support Center. Identify additional cross sale products and articulate product advantages and details as needed.

Represent the Bank to both internal and external customers in a courteous, professional manner in face-to-face, written and telephone communications.

Accountable for adherence to compliance standards including Bank Secrecy Act (BSA). Actively protect confidentiality of customer and account information.

Demonstrate Horizon Bank’s commitment to the communities we serve through active involvement in local organizations and events.

Duties

Make outbound contacts to new prospects, field referrals from Horizon Advisers, and review existing relationships for cross-sale opportunities as Horizon Bank intends to growth the Merchant Net Revenue portfolio;

i.e., be the sales focal point for Merchant Services with a sense of urgency.

Handle inquiries from merchants regarding applications, steer the merchant application process with clients, answer questions to move forward the application in the approval process, and update client records as needed.

Install products and services on schedule and provide on-going training and technical support to advisors and customers

Quickly identify any issues requiring a service recovery plan, take a leadership role in providing direction or personally offer corrective action and follow up to ensure customer satisfaction.

Plan, implement, and evaluate product and service sales to customers and prospects, coordinate with other areas of the Bank as needed.

Quickly identify any issues requiring a service recovery plan, take a leadership role in providing direction or personally offer corrective action and follow up to ensure customer satisfaction.

Be the leader of industry trends and leverage innovative tools to expand product opportunities with current and new customers.

Work closely with Horizon Bank’s service provider regarding new product developments with Web-Commerce, Value-Added Resellers, and industry-focused POS systems.

Be the pricing expert while maintaining a cost-benefit model for Horizon Bank and for the customer.

Deliver exceptional customer service internal and external.

Provide routine internal training in order to increase qualified referrals from Branch, Commercial, and TM Advisers.

Cooperates with, participates in, and supports the adherence of all internal policies, procedures, and practices in support of risk management and overall safety and soundness for Horizon Bank’s compliance with all regulatory requirements.

Maintain customer confidence and protect bank operations by keeping information private and confidential.

Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks.

Keep up to date on market trends by participation in professional organizations and community projects and events.

Other duties as assigned.

Qualifications & Skills

Bachelor’s degree in finance, economics, or accounting and 5 years related experience in financial services, sales or merchant services;

or equivalent education and experience.

2-3 years of merchant sales experience is preferred.

Detailed understanding of the merchant Payment System

Ability to perform complex mathematical computations using the Merchant Services pricing model from Elavon.

Strong computer skills, such as Excel, PowerPoint, Word etc.

Given the current technology and span of market, exhibit expertise and comfort in using Zoom or Skype to interact with clients regarding Discovery, Presentations of proposals, and Training.

Attention to detail and ability to multitask.

Travel required to service broad market.

Proven track record in successful Discovery Sales techniques.

Strong interpersonal skills used within a team environment and in client interaction with emphasis on relationship building.

Excellent written and oral communication skills including the ability to write clear and concise correspondence and proposals

Self motivated and persuasive, with the ability to motivate others and overcome objections.

Core Competencies

Customer Focus

Prospecting & Referring

Oral Communication

Results Focus

Product Knowledge

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)

Physical Demands : Percentage of Time :

Percentage of Time :

Communicate with customers, advisors and managers regarding banking transactions and issues. Able to exchange accurate information with others.

90-100%

Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers.

Able to observe actions of others to ensure safety and security of the facility.

90-100%

Able to grasp, move and sort forms and papers.

90-100%

Constantly operate a computer and other office machinery such as calculator, copy machine, fax machine, scanner, printer and telephone

90-100%

Able to remain stationary at a desk for long periods of time

75-100%

Regularly move about the office to access file cabinets, storage drawers and various office equipment

75-100%

Occasionally position self to reach heights between floor and 6’

Regularly travel within a territory to meet with clients, present proposals and conduct training. Some (5%) overnight travel may be required to attend monthly status meetings with Treasury Management leadership.

Horizon Bank is a proud EOE F Vets Disabled Employer.

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