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Our Sales team is the largest revenue-generation department at United. They work closely with travel agencies, United travel departments, and corporate clients
This position is located in Naciones Unidas y República del Salvador, Conjunto Citiplaza Local 3, Quito Ecuador
Job overview and responsibilities
The local Ticket Office Sales Representative is responsible for increasing direct local sales at each assigned office by proactively prospecting potential clients, SMEs and non IATA agencies and providing outstanding service to customers visiting our City Ticket Office(CTO) as well as via phone (if applicable).
As Sales Representative this role is also responsible for supporting the contracted / managed agent and corporate customer experience by offering comprehensive service and sales support via Jetstream.
The role is an integral part of sales and compliments field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for both customers and United
Achieve and exceed established sales and ancillary goals assigned for the year
Proactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns, cold calls and sales calls to grow customer database
Participate in joint sales calls with CTO Supervisor, Sales Department team and airline partners as well as key events with the purpose of capturing new prospects
Frequent and consistent communication with CTO assigned customers, travel agencies and corporate / PerksPlus accounts
Follow up on corporate accounts and premier customers monitoring their travel activity and calls to reinforce United presence
Responsible to issue / reissue of domestic and international tickets for travel on United Airlines and other airline partners
Comply 100% with United Airlines Internal Audit guidelines, policies and procedures
Keep updated and informed with all United policies and procedures to provide excellent customer service
Assist co-workers as well as direct customers with problems and concerns related to reservations / ticketing, MileagePlus, refunds, United.
com products and services
Process group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fare
Provide sales support for the Account Managers by providing email and phone support to travel agencies and corporate accounts across Latin markets
Serve as an additional point of contact for service related issues within Latin America's sales organization for United's contracted agencies and corporate customers
Providing timely and informative responses with innovative solutions that create win / win situations for both the customer and United Airlines
Ensure the highest level of customer services is maintained
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
High school diploma or General Education Diploma (GED)
Sales, analytical, customer service, and communication skills
Ability to work under pressure and flexibility with working shifts; showing willingness to perform new assignments
As job evolves, be willing to learn and perform other new projects to collaborate with other co-workers during vacation, time off etc.
2+ years previous sales experience
Excellent verbal and written communication skills in English and Spanish (fluent)
Excellent Technology usage skills
Demonstrate to be an excellent problem solver
This position requires a pro-active team player with a positive attitude, high level of multitasking, prospecting and telemarketing skills
Reliable and punctual attendance is required
Must be legally authorized to work in Ecuador for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
2+ years previous airline sales experience
2+ years of Reservations and Ticketing knowledge
Equal Opportunity Employer Minorities / Women / Veterans / Disabled / LGBT
Division : 59 Sales - Latin America
Function : Customer Service
Equal Opportunity Employer Minorities / Women / Veterans / Disabled