Customer Experience Agent
confidencial
Pichincha, Manabí, Ecuador
hace 3 días
source : Jobomas

Responsibilities br br Maintain a positive empathetic and professional attitude toward customers at all times br Respond promptly to customer inquiries br br Communicate with customers through online portals systems br Acknowledge and resolve customer complaints br br Serve as product expert to support customer needs br br Process orders forms applications and requests br br Keep records of customer interactions transactions comments and complaints br Communicate and coordinate with colleagues as necessary br br Ensure customer satisfaction and provide professional customer support br Amazing personality br br Requirements br br Fluent in English both written and spoken br br High school diploma general education degree or equivalent br Ability to stay calm when customers are stressed or upset br br Has working knowledge of various online communication tools used in e commerce businesses and SaaS platforms br 1 2 years of experience in Customer Support br br Experience in handling E commerce Saas businesses is a plus br Experience working remotely is a plus br br Have handled customer support needs of US UK clients br br Has great problem solving skills br br Can work with minimum supervision br br Open to working in shifts br br Has a conducive remote working environment br br Has a stable internet connection hardware and power with backups in case of outages

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