Company DescriptionAbout Visa : As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network : enabling individuals, businesses, and economies to thrive.
Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.
The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.
As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.
We are a global team of disruptors, trailblazers, innovators and risk : takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.Job DescriptionVisa's Client Services (CS) organization provides industry : leading operational support to Visa clients around the world.
With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice : of : the : customer into the design, development and successful deployment of Visa products and services.
In addition to support client implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.
The team also provides support for Visa's Cybersource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on : behalf : of contact center support to the end consumer and merchants.
We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.Account Managers (AM) are the primary point of reference to internal and external Visa clients for operational issues.
AMs support Visa's business growth by building and optimizing operational relationships with Issuers, Acquirers, Processors and Merchants and Fintech / Digital partners, and working proactively with these clients to advance Visa's strategic initiatives.
AMs are accountable for driving operational account management disciplines into relationship with new and existing Clients, optimizing performance, identifying opportunities for enabling services and capabilities and articulating the operational voice of the customer within Visa.
In addition, we are partners to other business functions, supporting the execution of Visa strategy and applying our operational and product knowledge to support Sales teams in winning or protecting business.
Essential FunctionsAccount ManagementDevelop and maintain Operational Account Plan and Delivery roadmaps for assigned clientsConduct operational reviews and participate in business review meetingsProvide updated and comprehensive Visa product and service knowledge for use in regular client interactionsPartner with Client Sales or Account Executives to identify incremental operational opportunitiesOperational LeadershipWork across Client Services and other Visa teams to ensure prompt and comprehensive resolution of client support requests and deliver desired client outcomesCoordinate across other Business functions to ensure strategic alignment and effective delivery of Visa and client initiativesSupport Sales in responding to Reques