Multi Carrier Customer Experience Agent
Apm Terminals
Guayaquil, EC
hace 4 días

Has responsibility for handling daily Customer Service tasks and interacts with both internal stakeholders as well as External Clients / Shippers.

May support peers with technical or process related challenges during process execution.

We have a view beyond the ocean : integrating container logistics, connecting, and simplifying our customers' supply chain.

We count on our people to make that happen!

Join us as we embark on a digital transformation that will revolutionize the logistics business : you will play a vital role in our success, managing the customer experience and building a successful track in your career.

What do we offer?

We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career.

With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles quite possibly at a pace that will surprise you.

Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues.

And thanks to our global scale, you will be well positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits.

Our opportunity

We are looking for our new Multi carrier customer experience Agent in Ecuador .

Main responsibilities :

Handles Customer service tasks on a daily basis.

Responds to all enquiries in a timely and accurate manner.

Provides quality service to both internal and external customers.

Focuses on high-quality data to set a high standard for all the assignments managed.

We are looking for

If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization!

Customer service experience

University student

English : intermediate or advanced

Customer centricity

Strong communication skills

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