IT Client Service Specialist
Perkins Eastman
Guayaquil, Edif Coloncorp Mezz 1, Ecuador
hace 6 días

The Opportunity :

The IT Client Service Specialist is a customer-service focused role. The successful candidate will help to directly support the Guayaquil, Ecuador location, while providing remote support for staff in all other locations.

Collaboration with team members in the IT Support, Systems, Applications and Network groups will provide opportunities to participate in technology project design and implementation firm-wide.

This position reports to the IT Services Manager and IT Director. This role requires adherence to and communication of standard IT policies, procedures, and best practices pertinent to IT Support operations.

The goal is to deliver exceptional desktop services and customer support.

Desired Technical Skills :

  • Background supporting both Windows and Apple personal computing environments.
  • Experience with workstation and laptop re-imaging (Acronis, Ghost, SCCM, etc.)
  • Server / Workstation (Windows Server 2012 / R2, Windows 7 / 8 / 10)
  • Storage (EMC, EqualLogic, Cloud, etc.)
  • Virtual Technology (VMWare, Citrix, etc.)
  • Mobile Technology (smartphones, laptops, tablet / iPad, etc.)
  • Telephony (Desktop & Conference Room Analog, Digital, VoIP systems and solutions)
  • Messaging (Exchange / Outlook, Office365)
  • Collaboration Tools (File Exchange / Sharing, DFS etc.)
  • Business Applications (MS Office, Adobe Creative Suite, etc.)
  • AEC Applications (AutoCAD, Revit, 3ds Max, Rhino, Sketchup, Newforma, etc.) a plus
  • Scripting and Basic Web Development is a plus
  • Required Qualifications :

  • Minimum of 2 years of experience within IT Support (within an AEC firm, a plus)
  • BS in Computer Science (or related field) or equivalent combination of education and experience
  • Achievement in industry-standard hardware / software certifications (i.e. Microsoft, Apple, A+) a plus.
  • Understanding of Microsoft server / workstation operating systems.
  • Extensive knowledge of Microsoft Office Suite of applications.
  • Excellent problem-solving skills including use of remote management systems.
  • Professional-level verbal and written communication skills including the ability to communicate effectively with audiences of varying levels of technical understanding.
  • Ability and desire to capture, produce and maintain accurate technical documentation.
  • Excellent interpersonal, team-oriented skills. Reliable and responsible.
  • Committed to enforcing all IT policies, including support system procedures.
  • Must be innovative and take initiative. Strong attention to detail and accuracy.
  • Desire to identify and drive resolution of systemic technical issues : assess and identify opportunities for improvement.
  • Physical Requirements / Work Environment :

  • Proficient in written and spoken English.
  • Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching.
  • Ability to perform consistent daily work on a computer.
  • Travel is not typically required but may be necessary in support of regional or site-based offices
  • Must be accessible by mobile phone during and outside of business hours for occasional support emergencies (mobile stipend provided).
  • Must be willing and able to respond quickly to emergency support situations. Occasional weekend or off-hours work may be required.
  • Please feel free to reach out to Silvia Suéscum at +593.95896.4776 - s.suescum and Jarvis Cook j.cook perkinseastman.

    com if you require further information and / or you are interested in applying to the aforementioned position.

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