VA Locator is looking for a Virtual assistant (Part-time) Skills and experience needed : 1+ year of experience - Customer service Language(s) needed : English - Fully-fluent Location : Remote GMT-06 : 00 to GMT-02 : 00 Compensation : USD$550 - 600 / monthly COP2.
05M - 2.23M / monthly Actividades a realizar : Answer incoming calls and respond to customer's emails. - Management and resolve customer complaints.
Sell products and place customer orders in the computer system. - Identify and escalate issues to supervisors. - Provide product and service information to customers.
Research required information using available resources. - Research, identify and resolve customer complaints using applicable software.
Process orders, forms, and application. - Route calls to appropriate resources. - Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls. - Follow up customer calls where necessary.
Upsell products and services. - Complete call logs and reports >