The BPO (Business Process Owner) will work closely with business leadership and IT developers to deliver process, data and technology solutions.
Candidates for this position are expected to be advances professionals in systems & process design and implementation. This job requires an experienced analyst who can partner effectively with all levels of the organization, drive results, proactively identify and resolve problems and make challenging decisions.
65% Analysis & Requirements Gathering : · Assess Business Unit / Function needs, clearly eliciting, translating, and documenting business, functional and non-
functional requirements.· Facilitate requirements discussions with key stakeholders.· Communicate and clarify the requirements to the design and development resources.
10% Relationship Management : · Develop new working relationships with technology teams, functional counterparts, vendors and business partners.
5% Other Project Delivery Responsibilities (may include some or all of the following) : · Manage workload and priorities to deliver agreed upon project milestones· Prepare and execute test plans· Prepare and execute training of users and operations teams· Assist with change management and communication needs.