JDE Support Specialist
First Quantum Minerals Ltd
Donoso
hace 5 días

and Challenges

  • Perform as a member of JD Edwards Support Team for JD Edwards users throughout the MPSA organization in coordination with JD
  • Edwards Supervisor.

  • Provide internal support to JD Edwards issues and requests and ensure that JD Edwards functionality is being used to facilitate
  • business processes.

  • Provide JD Edwards processes training to end users.
  • Thoroughly understand the JD Edwards database functionality.
  • Assist with testing new releases of JD Edwards and related applications prior to use in a production environment.
  • Create documentation and procedures guidelines for JD Edwards users based on departmental standards.
  • Thoroughly understand JD Edwards security subsystem in order to assign appropriate system access to users at different levels
  • throughout the organization and its partners.

  • Thoroughly understand business practices and procedures in order to design, develop and maintain automated workflow processes.
  • Participate in Business Analysis activities with knowledgeable persons throughout the organization to help define user needs and
  • develop system solutions.

  • Analyze and troubleshoot JD Edwards issues reported by end users and provide suggestions for better solutions.
  • Design, develop and maintain reports used by technical staff and JD Edwards users. (This requires thorough understanding of the
  • JDE Tables, JDE Database and Third party solution for reporting).

    Skills, Knowledge & Experience

    Education

  • Desirable a formal qualification in Engineering, Finance, Administration or related field.
  • Mandatory - Previous experience in JD Edwards customer service providing support and or training to users.
  • Mandatory High degree of competency in using of utility packages like Windows, Microsoft Office (Word, Excel, Power Point).
  • Skills

  • Support-level knowledge of JD Edwards version 9.0 or later.
  • Strong communication and interpersonal skills.
  • The ability to work collaboratively with colleagues, users and JD Edwards team.
  • Excellent verbal and written communication skills.
  • Ability to work in a multi-cultural environment.
  • Proven ability to implement procedures and handle different types of users.
  • Analytical and methodical thinking and execution.
  • Customer and Solution oriented
  • Experience
  • JD Edwards Support of not less than five (5) years.
  • Working in a mining, manufacturing or engineering industry.
  • Language

    Fluency in English and Spanish is required.

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