Perform as a member of JD Edwards Support Team for JD Edwards users throughout the MPSA organization in coordination with JD
Provide internal support to JD Edwards issues and requests and ensure that JD Edwards functionality is being used to facilitate
Provide JD Edwards processes training to end users.
Thoroughly understand the JD Edwards database functionality.
Assist with testing new releases of JD Edwards and related applications prior to use in a production environment.
Create documentation and procedures guidelines for JD Edwards users based on departmental standards.
Thoroughly understand JD Edwards security subsystem in order to assign appropriate system access to users at different levels
throughout the organization and its partners.
Thoroughly understand business practices and procedures in order to design, develop and maintain automated workflow processes.
Participate in Business Analysis activities with knowledgeable persons throughout the organization to help define user needs and
develop system solutions.
Analyze and troubleshoot JD Edwards issues reported by end users and provide suggestions for better solutions.
Design, develop and maintain reports used by technical staff and JD Edwards users. (This requires thorough understanding of the
JDE Tables, JDE Database and Third party solution for reporting).
Skills, Knowledge & Experience
Desirable a formal qualification in Engineering, Finance, Administration or related field.
Mandatory - Previous experience in JD Edwards customer service providing support and or training to users.
Mandatory High degree of competency in using of utility packages like Windows, Microsoft Office (Word, Excel, Power Point).
Support-level knowledge of JD Edwards version 9.0 or later.
Strong communication and interpersonal skills.
The ability to work collaboratively with colleagues, users and JD Edwards team.
Excellent verbal and written communication skills.
Ability to work in a multi-cultural environment.
Proven ability to implement procedures and handle different types of users.
Analytical and methodical thinking and execution.
Customer and Solution oriented
JD Edwards Support of not less than five (5) years.
Working in a mining, manufacturing or engineering industry.
Fluency in English and Spanish is required.