Help Desk Support Specialist Bilingual (Spanish/English)
APS
Guayaquil, Ecuador
hace 3 días
source : Mipleo

We are seeking a Bilingual (English / Spanish) Help Desk Support Specialist for our Customer Care Support Department to provide excellent customer service for our Software Solutions.

Our Customer Care Support Department is open 24 / 7 / 365. - Provide Tier-1 Remote / Phone support with advanced technical troubleshooting and analysis, answering calls professionally, completing call logs and producing call reports - Gather the customer?

s information and provides one-on-one customers problem resolution over the phone and / or remotely to determine the customer?

s issue by analyzing the symptoms and figuring out the underlying problem and fixing it by using any approved remote access software.

  • Identifies, diagnoses, and resolves Level One problems for customer?s software and hardware, network and
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