The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.
The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.
Provide technical oversight across systems and applications, including escalations and resolutions
Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
Communicate interdependencies in and outside of the department as well as across products and projects
Verify adherence to control / risk standards and processes
Lead, evaluate, provide resources and drive a team towards realistic goals
Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contribute to achieving business goals
Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area;
influence for resource planning
Influences others through communication and diplomacy skills; may negotiate with external parties
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and / or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
5-8 years of experience in a Technology Infrastructure role with people management experience
Experience in selected infrastructure technologies (application hosting and / or end user services)
Effective written and verbal communication skills
Effective analytic / diagnostic skills
Ability to communicate technical concepts to non-technical audience
Experience in a Financial Services or large complex and / or global environment preferred
Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline
Bachelor’s / University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group : Technology
Job Family : Infrastructure
Time Type : Full time
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