Temporary Aquaculture Software Transition Champion
Cargill
Guayaquil, G, EC
hace 40 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Position Purpose

The Aquaculture Software Transition Champion is primarily responsible for working on-site directly with customers to provide technical support and training for products distributed by Digital Insights.

Success is achieved when the customer is comfortable with operating the technology daily on their own without direct assistance from the Transition Champion.

Current products include iQuatic based products (Shrimp, Salmon, Tilapia).

Principal Accountabilities

60% Perform customer support and training -

On site daily at customer location to provide support in product adoption and training personnel on use of the product.

20% Collaborate with other team members and local mentor in identifying product issues and adoption challenges and work towards resolution

20% Continuous Improvement

Participates in product improvement discussions to improve our product and process as well as our ability to serve our customers.

Provide the voice of the customer within Digital Insights.

Qualifications

Minimum Required Qualification

  • Passion for cutting edge technology
  • Proven sales or customer service experience with a drive to assist customers
  • Fluency in languages of area of support
  • Ability to travel to customer site location 80% of the time.
  • Preferred Qualifications

  • Bachelor’s degree in Aquaculture related field.
  • Work experience in an aquaculture environment, and / or aquaculture industry understanding.
  • Customer service delivery experience in the following areasSoftware functionality training and end-user competency validation.
  • Software testing skills.Software customer support skills.Software issue resolution.Mobile Applications (IOS, Android)Cloud systems and Support

    This position is a temporary 6 months contract position to assist with product adoption in the field.

    Information Technology

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