Experience Supervisor Baños
Selina
Baños de Agua Santa, Ecuador
hace 3 días

Who we are

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

What the role is

The Experience Supervisor at Selina locations is responsible to help the Experience Manager working side by side for ensuring we deliver memorable experiences to our guests that are aligned with our brand and mission.

What you will be doing

Programming 50%

  • Own unit-level diverse programming 3 month lead time
  • Ensure all Products are well represented
  • Owner of Music : playlists, volume, etc
  • Culture & Experience 30%

  • Blueprint activation, initiatives, measurement and action plans
  • Own Brand Index at the property level
  • Monitor results of VoC Program for location with appropriate action
  • Manage local community relations and Selina Gives Back program at the unit level
  • Partnerships 20%

  • Unit-level Content Partnerships to support content and programming
  • Based on occupancy, and size / type of property, the XM may be doing Front-of-house shifts as well (e.g. : reception or bartending) and only spend a percentage of their time (e.
  • g. : 60%) in the Experience Manager function.

    What you need for the role

    Experience

  • Experience in programming and marketing of events
  • Experience in event organization
  • Experience in team management roles (preferred)
  • Experience in managing community relations
  • Knowledge

  • Marketing principles
  • Event design and coordination
  • Fluent in English and local language
  • Microsoft Office Proficient
  • Brand management
  • Time management
  • Low and High Skill Wellness Delivery

    Staff who are wellness-focused and have a passion themselves (or hold a qualification) can deliver a wellness activity in the location for our Luna Loyalty Program.

    If it's a High skill wellness activity they must provide their qualification (ie Yoga, high-intensity fitness, Performance running / cycling).

    What can you expect

  • Competitive salary
  • Performance bonus
  • No dress code
  • Pet-friendly (as long as your pet is friendly)
  • Multiple online training opportunities
  • Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
  • Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
  • Have your birthday off
  • Amazing referral program with cash and global holiday packages; we know you hang out with other great people
  • Extra country-specific benefits; we can tell you more during the application process
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