Customer Project Manager
NI Network Infrastructure
Quito, Ecuador, Ecuador
hace 2 días

What you will learn and contribute to

The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope.

Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality.

Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance.

End-to-end project planning and risk and opportunity management.

Job Key Tasks & Responsibilities :

  • Manages the delivery of Nokia products and / or services per the defined scope of customer contract with small / medium business volume and low / medium complexity and risk probability.
  • Delivers the operational and project one BG / BUs scope to the customer.
  • Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM Nokia methodology.
  • Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
  • Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.
  • Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
  • Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
  • Ensures project contract management process is initiated and executed.
  • Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
  • Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
  • Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
  • Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
  • Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
  • Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
  • Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
  • Conducts thorough risk management for all project risks and opportunities.
  • Seeks to define new opportunities to expand and renew contracts with the customer.
  • Leads the project team and may perform some line manager responsibilities.
  • Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned).
  • The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programs as collections of projects managed together for business benefits which may contain an ongoing operations business)

  • PMP Certified .
  • Skills

  • More than 5 years of experience.
  • PMP Certified.
  • English language domain.
  • Experience in Telco Projects.
  • Telecommunications Engineer or similar.
  • Job Profile : PMCPMCPMG09

    Impact :

    Impact is short-term and usually departmental / project in scope. Accountable for quality, accuracy and efficiency of own and / or team achievements.

    Actions and errors can have program, project, functional impact.

    Scope & Contribution :

    Individual Contributor : Performs and / or coordinates day-to-day activities to meet departmental / project objectives. Carries out root / cause analysis in more complex problems.

    Can develop and implement recommendations. Managerial / Supervisory : Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management.

    Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

    Innovation :

    Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues.

    Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments.

    Is willing to take on new roles or jobs appropriate to skill set in different environments and / or locations.

    Communication :

    Works to influence others to accept job function’s view / practices and agree / accept new concepts, practices, and approaches.

    Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function.

    May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

    Knowledge & Experience :

    Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents.

    Typically requires 4-6 years relevant experience and / or a graduate equivalent (or higher) degree. PMP Certified.

    What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

    Additional Information

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