LTVplus helps e-commerce brands grow internationally by building outsourced customer experience teams in any time zone and language.
Our mission : ridding the world of bad customer experiences. We understand the success of a business depends not only on the success of its customers but also its team members.
Our team members are distributed across the globe to tap into the different skillsets and languages as we do not believe in limiting opportunities.
Our company needs a Project Manager / Experienced VA who has experience assisting with admin, content development, and technical tasks involved in running a podcast player / app.
The right candidate must handle various duties such as podcast and podcast host research, podcast host outreach, creating smart notes, etc.
The Role : Primary
Summarize & circulate bi-weekly Friday call - notes, tasks, next steps
Manage monthly / quarterly client report sendout
Missed / lost opportunities
Re-publication of articles
Social reach? Other metrics of impact (e.g. Share of Voice)?
PR calendar (future story angles & what's needed, upcoming company news / industry events / EdCals)
Help manage open client workflow (i.e. back up Publicist on email comms to close tasks)
Improve team efficiency - implement ways to streamline our time, improve client results (placement quality + frequency)
Maintain PR resources (Google Docs, Hypefactors, etc.)
Allot hrs / month for special projects or account overflow
Help manage data collection
Host outreach preparation and execution
Create and review smart notes for different podcast episodes
Identify categories for proper tagging
Communicate with hosts for proper tagging
Build and develop processes
Basic graphic editing
Track and report analytics
Extensive research as needed
An understanding of podcast and podcast players is preferred
An eye for detail and self-direction
Ability to work with all kinds of people internally and externally
Great organizational skills and ability to learn new administrative software as needed
Must have outstanding research skills
A thorough understanding of user experience
Self-starter with ability to work independently
Excellent written and verbal communication skills
3 years of experience required (in-between junior and senior)
Experience handling certain platforms (Hubspot, Zendesk, etc.)
The required hours per month is 80 hours to start (20 per week)