Help Desk Support Specialist Bilingual Spanish English
Pichincha, Manabí, Ecuador
hace 6 días
source : Jobomas

We are seeking a Bilingual English Spanish Help Desk Support Specialist for our Customer Care Support Department to provide excellent customer service for our Software Solutions Our Customer Care Support Department is open 24 7 365 Provide Tier 1 Remote Phone support with advanced technical troubleshooting and analysis answering calls professionally completing call logs and producing call reports Gather the customer s information and provides one on one customers problem resolution over the phone and or remotely to determine the customer s issue by analyzing the symptoms and figuring out the underlying problem and fixing it by using any approved remote access software Identifies diagnoses and resolves Level One problems for customer s software and hardware network and Internet Complete Service Tickets during and right after a service call and obtain a customer verbal confirmation for completed work Responsible for owning and overseeing the resolution of all Service Call Ticket assigned to him Manages post software implementation support activities and associated technical staff Assists in creating materials for end user frequently asked questions FAQs Once identification of the underlying problem is established the specialist can begin sorting through the possible solutions available using the Acknowledge base Work on rotative shifts and able to work on call shifts Duties and Responsibilities Qualifications Requirements Minimum Two 2 years of broad MIS IT experience Significant knowledge of PC hardware Windows OS Servers Bachelor s Degree in Computer Science Engineering or equivalent Working knowledge of networks routers switches and personal computers Working knowledge of Microsoft operating systems and office applications Great communications skills to work with users and vendors Ability to work independently and make technical decisions with minimal supervision Bilingual English Spanish required REQUERIMIENTOS MÍNIMOS Conocimiento de Inglés

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