3PL Business Expert
H&M Group
Guayaquil, ec
hace 1 día

Company Description

As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry.

Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new talents.

Would you like to be part of our team? H&M group comprises of nine independent brands : H&M, COS, Weekday, Monki, H&M Home, & Other Stories, ARKET and Afound.

We have over 4,900 stores across more than 73 markets worldwide. Our values reflect the heart and soul of H&M. They define what it takes to work here and how we do things.

When we interact with colleagues and customers around the world, our values help us develop and grow. We want to be at the forefront of both fashion and sustainability.

Our employees play a key role and can contribute to more sustainable fashion, today and in the future.


Maximize operational excellence by educating 3PL in the H&M WMS system functionality and key work processes

Monitor and support well-functioning system integration

Support DC operations

Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC

Communicate change requests from 3PL to 3PL-DC Mgr. / Reg. S&Ops

Distribute & translate release notes to 3PL and monitor execution

Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted

Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting)

Ensure high quality level of all decided IT system related procedures and monitor correct implementation

Conduct business process audits regarding compliance to group standards

Act as PSR and NCG speaking person to global functions and local Sales and monitor compliance to PSR, sustainability and NCG standards

Support DC Mgr. to ensure all operational, system and service requirements to the 3PL and operational changes are implemented and met (e.

g. ensure system release updates)


Strong expertise in DC-level technology infrastructure and supplementing systems experience

Functional competencies for supporting technology and system-related operations and incidents

Strong operational DC log. expertise & process understanding

Proactivity in problem-solving and hands-on attitude to resolving incidents

Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer

Strong communication & coordination skills

Ability to collaborate and co-create with others

Agile mindset with a positive attitude to change and meaningful growth

Inclusive and empathetic towards others whilst encouraging diversity

Ability to understand your impact to others and contribution to the bigger picture


1-2 years of management experience, preferably in distribution center and / or store operations

Preferably at least one year in Distribution Center Operations in a high volume, high SKU environment


Advanced PC skills with Excel and Access

Excellent people and communication skills

Ability to work independently and in a high pressure, multi-personality, fast-paced, deadline-oriented environment

Experience with recruiting, training and developing staff

Detail oriented, with strong organizational, time management, and interpersonal


Strong problem-solving skills and decision-making abilities.

Working knowledge of Microsoft Office and ability to adapt to company specific systems.

Ability to work in a fast-paced and dynamic environment.

Fluent in written and spoken English.

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