Damco is at the forefront of developing innovative supply chain solutions. We fuse our global network and depth of expertise with pioneering digital innovations to enable our customers to stay ahead.
Our vision is to connect and simplify supply chains across the globe.
Damco is looking for an experienced professional to be the Customer Service Agent to join our Team in Guayaquil, Ecuador.
As the Customer Service Agent, you will be responsible for delivering Damco's value proposition to its customers through excellent customer service delivery.
Great place to work
Damco is a dynamic, fast paced work environment that encourages entrepreneurial spirit and can do attitude. Here, if you perform, sky is the limit!
Professional development and growth
We pride ourselves in having energized people, the best in the industry! At Damco, you will be a part of an organization where you are empowered to embrace different challenges to support your career aspirations.
We support your development through development programs, mentorship and training.
Our global network provides you visibility and access to professionals all around the world where you can learn all that we have to offer and explore your skills.
Excellent Compensation Packages
Handles Customer service tasks on a daily basis
Responds to all enquiries in a timely and accurate manner
Provides quality service to both internal and external customers
Focuses on high-quality data to set a high standard for all the assignments managed.
Perform root cause analysis in the event of escalations
Timely delivery of information, documents and systems updates
Pro-Active Notification of all shipment events
We are looking for
2-4 years of experience in customer service related roles.
Proficient user of MS Office
High English Level (written and spoken)
Logistics passionate and oriented person with high sense of urgency
Strong knowledge of :
Customer Service oriented and time management.
Global shipping terms for communication with customers, vendors, carriers, etc.
Excellent communication skills and the ability to communicate confidently
Knowledge on forwarding products : Ocean Freight; Airfreight, Inland transportation, Customs coordination, etc.
Providers / Vendor Management.
Global mindset; able to communicate assertively with stakeholders around the globe.
Excellent individual organization skills; good prioritization methods; strong stress management
Collaborator, team player, highly productive, eager to learn and excellent work ethics.